CINTEL’s Information Technology (IT) Service Management solution is a product that refers to a set of solutions and tools designed to facilitate the planning, administration and improvement of IT-related services in an organization.

This product focuses on providing companies with the necessary capabilities to efficiently manage their technological infrastructure and ensure that IT services are delivered in an effective manner and aligned with the organization’s strategic objectives.

Some of the advantages that this service brings to customers

  • Cost Optimization: Maximizes the performance of IT assets, reducing unnecessary costs.
  • Increased Availability: Ensures that IT systems and services are available at all times.
  • Enhances Security: Strengthens cybersecurity and ensures regulatory compliance.
  • Operational Efficiency: Increases the efficiency and productivity of IT operations.
  • Focus on Innovation: Frees up resources for innovation and business growth.

Why implement this service with CINTEL?

The service is based on a customized approach, tailored to the specific needs of each company. Our team of experts works closely with the client to identify their needs, develop the appropriate strategy and support its implementation.

Some benefits of working with CINTEL

  • Improves the performance of IT services.
  • Reduces IT costs.
  • Improved customer satisfaction.
  • Reduces operational risk.
  • IT strategic consulting.
  • IT asset management and resource optimization.
  • Continuous monitoring and support.
  • Improved safety and regulatory compliance.
  • Alignment of IT with business objectives.

This is how we develop our IT Service Management

  • Initial IT Assessment: Exhaustive analysis of IT infrastructure and assets.
  • IT Strategy Design: Development of an IT strategy aligned with business objectives.
  • IT Asset Management: Optimization of IT resources and assets.
  • Continuous Monitoring and Support: Constant monitoring of system availability and performance.
  • Cyber Security Enhancement: Implementation of security and compliance measures, as well as execution of enhancements and adjustments as needed.

Some of our awards have been:

  • At CINTEL we have been recognized as part of the country’s National Science, Technology and Innovation System (SNCTeI).